Terms and conditions
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  • Terms and conditions

    The client should read with extreme caution this Legal Information. By accessing the site www.r4.com, the customer fully accepts all the General Conditions of Use of the Website in force at each moment in which the Client accesses it. RENTA 4 reserves the right to update, modify or eliminate at any time these General Conditions of Use of the Website as well as any other general or particular conditions, regulations of use, instructions or notices that result from application. Likewise, RENTA 4 reserves the right to suspend, interrupt or stop operating the Website at any time.

    Since the client has expressly accepted that any future changes to these clauses in force would bind him / her from the time he / she entered the website, we remind him / her of the importance of periodically reviewing their content.

    The services offered by RENTA 4 are aimed at investors resident in Spain. All those individuals or legal entities resident or domiciled in other countries of the European Union or outside the European Union must ensure that access and use of the same and / or its content are permitted in accordance with its own legislation. The sending or request of information of any of the services offered by RENTA 4 in the present Web Site by a User that does not comply with the requirement of residence in Spain, and that does not request information according to the procedure indicated above will be understood realized under Your exclusive responsibility, exempting RENTA 4 from any liability in this regard.

    1. Applicable law and jurisdiction:


    All the services contained in this website are offered by RENTA 4 in accordance with the legislation in force in Spain.

    In general, the relationships between RENTA 4 and its clients derived from the contracting of the services contained in this website are subject to Spanish legislation and jurisdiction.

    2. Partial nullity:


    The judicial declaration of any of these general conditions as null, invalid or ineffective will not affect the validity or effectiveness of the remaining ones, which will remain binding between the parties. The waiver by either party to demand at any given time the fulfillment of any of the general conditions set forth herein shall not imply a general waiver of compliance with another condition or conditions, nor shall it create an acquired right for the other party.

    3. High as Renta 4 customers:


    The User is informed, and accepts, that the sending of a request to register as a Customer of RENTA 4 or the request to contract any of the products or services included in this website, do not imply, in any way, the start of a Business relation with RENTA 4 BANCO, SA As long as they do not comply with all the requirements established by RENTA 4 BANCO, S.A. In accordance with current regulations.

    RENTA 4 reserves the right to accept or reject freely the registration request of any Client. The registration of a Client shall not imply any obligation to use the Services.

    4. Commissions:


    The fees for the services provided by RENTA 4 are subject to the rates and conditions that are available to the user, at all times, in this website. You have the information brochure of maximum rates of the stock market in PDF format and the information brochure of maximum rates of banking services in PDF format

    5. Security:


    Access to the transactional pages through which the RENTA 4 customer performs the contracting of RENTA 4 services is done in a secure environment.

    The services that RENTA 4 offers on this website may be requested and / or contracted on-line by the clients through the use of a system of codes and codes facilitated by RENTA 4 that ensure the identification of the clients and the integrity and confidentiality Of operations.

    The client undertakes to maintain the strictest confidentiality regarding its access codes and other security measures that, if applicable, apply.

    RENTA 4 BANCO, S.A. Shall be exempt from any liability that may arise from improper, incorrect or negligent use of the access codes, or failure to maintain the precautions necessary to prevent the loss, disclosure, modification or unauthorized use of these access codes, As well as its assignment to third parties, loss, theft and theft, or any act or omission of the client that could enable the commission of fraud.

    6. Customer guarantees:


    When contracting any service offered by RENTA 4 through the Internet, the customer may:

    (i) To reproduce the Particular and General Conditions of the applicable contract, contracted service, by printing the same, downloading the hard disk of the customer's computer terminal, and storing and storing them on any durable medium.

    (ii) To request the sending of the aforementioned General and Particular Conditions, or a supporting document thereof, to the e-mail or postal address provided by the customer, or the delivery thereof, on paper or in a register or IT support, in any office or customer service center of RENTA 4.

    (iii) Consult the aforementioned General and Particular Conditions, at any time, in the file or on-line telematic file that RENTA 4 makes available to customers of www.r4.com. Rent 4 BANCO S.A. May unilaterally modify the content of these General Conditions by publishing, in 15 days' time, its new wording on the r4.com website.

    (iv) Receive all necessary or relevant information related to the contracted services, with the possibility of accessing and consulting it by telematic means and requesting the provider any extension or additional information from the Internet, with the right to be informed about the phases of The session that are developed within a secure environment and the moment of opening and ending it.

    (v) In accordance with Law 44/2002, of November 22, on Measures to Reform the Financial System, RENTA 4 makes available to its clients a client ombudsman service, which will be responsible for handling all Complaints and claims that customers may submit regarding their legally recognized interests or rights.

    These complaints or claims should be addressed in writing to:

    Customer advocate
    Paseo de la Habana, 74
    28036 Madrid

    Or by email to: defensor@renta4.es

    Or from the mailbox located in the contact section of the registered user area.

    (vi) To request from RENTA 4 the certification of the conditions of security and confidentiality of the identity of the client, of the security of the transactions, of the identification of the means of payment used, as well as of the integrity and date of the operations contracted to Through the web.